Frequently Asked Questions
Q1. How does shipping and delivery work?
Orders typically ship within 72 hours, sometimes longer for custom items. You'll receive a tracking email once your order ships. Delivery times vary based on location. Express shipping arrives in 1-3 business days, while standard shipping takes 2-8 days.
Q2. Can I change my shipping address?
Yes, if your order hasn't shipped yet. Email us at kerrybestdesigns@gmail.com with the new details. If it's already shipped, you can redirect it via the provided tracking link.
Q3. Help! My order is lost/hasn’t been delivered?
Contact us if your order hasn't arrived within 20 days. We'll launch an investigation with the provider to resolve the issue.
Q4. What is your return policy?
Hopefully, it won’t be needed, but if so, email kerrybestdesigns@gmail.com with detailed explanation, and we will be in touch ASAP to determine how we can make it right for you.
Q5. How do I contact Kerry Best Designs?
Our team is available 24/7 via email at kerrybestdesigns@gmail.com. You can also start a live chat by tapping the speech bubble icon at the bottom left of your screen.